Providence Medical Center was the recipient of four awards during the 18th annual Night of Excellence Summit Awards Celebration, held Feb. 1 at the HealthCare Service Excellence Conference in San Antonio, Texas.
The awards are given to qualified, innovative, and progressive individuals, teams, and healthcare facilities that have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams and/or organizations must be nominated to be eligible for the Summit Award.
In 2017, the Summit Awards Committee received over 265 nominations from 20 different healthcare organizations spanning 10 states. 54 of the nominations were chosen as Pinnacle Achievers (the best of the best), and 15 of those 54 were presented the Summit Award.
This year’s Summit Awards were presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference. The HealthCare Service Excellence Conference is dedicated to delivering evidence based solutions to help hospitals and other healthcare facilities improve the overall patient experience.
“We have been working diligently to improve the customer experience at Providence Medical Center the past sixteen months. I am pleased to report that we have seen significant improvement in 8 of 11 patient satisfaction dimensions that are being measured. I must thank our entire staff for embracing this initiative and working to become the ‘Hospital of Choice’ in northeast Nebraska,” says Jim Frank, CEO of Providence Medical Center.
Providence Medical Center received three Pinnacle Awards and one Summit Award. Pinnacle Award Recipients were Ginger Nixon, Exceptional Nurse; Dr. Melissa Dobbins, customer Focused Physician/Provider; and Jim Frank, Inspiring Administrator. The Summit Award recipient was Ginger Nixon, Exceptional Nurse.
“We are very fortunate to have an exceptional nursing staff at Providence Medical Center,” says Nicole Haglund, Vice President of Nursing Services at PMC. “Ginger epitomizes the term exceptional nurse. She has perfected the art of providing extraordinary care for the betterment of her patients and their families. Her positive energy, knowledge and skill make her an integral part of the PMC healthcare team. When Ginger is not providing direct patient care, you can find her assisting with organizational projects and workshops that promote service excellence.”